Before making a claim to the insurer, be sure to contact our claims assistance team for advice.

Have you contacted us or are you in an emergency situation?

Quickly notify your insurer and describe the circumstances of the incident, to the best of your ability.

Meet with the designated claims adjuster.

The insurer will appoint a claims adjuster to settle your claim. They will guide you through the claims process, but we will be there to support you. They will investigate the cause of the incident, estimate the damage and negotiate the settlement with you.

You would like to reach us following an ongoing claim? Call 514-313-5999, extension 136, to join the claims assistance team or contact your broker.

The stages of settling a claim

After identifying the cause of the incident, the claims adjuster is responsible for validating your coverages and whether the claim is admissible or not. Afterwards, they must estimate the value of the damage and suggest a compensation. They will ask you for documentation (invoices, etc.) which you will have to provide as quickly as possible to facilitate the processing of your request. Once agreed upon with the insurer, the selection of the contractor can be made and the work authorization given.