Open Claim

After contacting our claims assistance team, limiting the damage, and meeting with the insurer's claims adjuster, learn more about the next steps. If you have a question during your claim or you are left without an answer, contact our claims assistance team at 514-313-5999, extension 136.


Identification of the cause of the incident

The claims adjuster assigned to your file will establish the cause of the incident. They may require the assistance of specialist(s) if necessary. Share with them the requested information or documents that can help them in their work. They will thus be able to confirm whether or not your claim is admissible under your insurance contract.

Selection of the contractor

We strongly recommend that you select a contractor appointed by the insurance company to ensure maximum coverage of the work.

Work authorization

Review the work estimate with the claims adjuster before authorizing the execution of the work.

In a claims Process?

Wherever you are in your claims process, we are here to support you. You can reach our claims assistance team or your broker for help! For an emergency, contact your insurer directly.

Our Claims specialist!

Contact the assistance team at (514) 313-5999 extension 136 to support you before, during and after a disaster.

Contact our claims specialist